FastComet was established in 2013 and is headquartered in San Francisco. They have more than 50,000 active clients worldwide, 20,000+ cloud nodes, and a team of 70 employees.
That diverse customer base is supported by their ten server locations in major cities like Chicago, London, Amsterdam, Singapore, Mumbai, and Tokyo.
(The closer the server to people trying to reach it, the better-expected is the performance – so the theory goes.)
FastComet is also one of the few private companies in the hosting business. Being private means there are only a few dozen people in the organization, whose actual names and faces appear on their site. (We’ll get into why that matters in a second.)
So how did they fare? Can a small, scrappy upstart try to support a worldwide customer base to keep up with billion-dollar hosting brands?
We signed up for an account to find out. We purchased the cheapest plan and set up a test WordPress site and been tracking uptime figures and site speed in Pingdom.
Let’s get into our early findings by starting with what FastComet does well.
General Info & Hosting Overview
Our Verdict: 4.0
|SPEED:||589 ms (February 2020 to January 2021)|
|UPTIME:||99.94% (February 2020 to January 2021)|
|SUPPORT:||24/7 Live Chat, Phone, Email, Ticketing, and Knowledge Base|
|APPS:||300+ Free Applications, Softaculous App Installer for the Most Popular Apps, Including WordPress|
|FEATURES:||Single Hosted Website, 15 GB Storage, Free Domain Transfer, Fair Usage of Bandwidth, 45-Day Money-Back Guarantee, Daily Backups, cPanel, 1-Click Restore Management, Free SSL, Unlimited Email Accounts,|
|HOSTING PLANS:||Shared, Cloud VPS, Dedicated, WordPress, WooCommerce, Magento, OpenCart, Joomla, SocialEngine Hosting|
|PRICING:||Starting at $3.45/mo (renews at $9.95/mo)|
Pros of Using FastComet Hosting
FastComet makes some pretty bold claims for a relatively young, small firm.
The good news is that they were able to back up a lot of them, posting strong uptime and speed in the several months we’ve monitored with them.
They also go above and beyond typical hosts with transparent pricing and free additional services.
Here’s a full look:
1. Strong Uptime 99.94%
Uptime is one of the most important factors in the hosting industry. After all, what is the point of having a website if it’s not up and running?
Therefore, we pay extra attention to how hosts perform in this area.
Fortunately, FastComet’s uptime performance started off strong, coming with an average uptime of 99.94% with a bit over five hours of downtime over the last 12 months. It’s slightly better than their competitor Dreamhost – that has uptime hovering around 99.70%.
Last 12-month average uptime:
- January 2021: 100%
- December 2020: 100%
- November 2020: 99.97%
- October 2020: 100%
- September 2020: 99.93%
- August 2020: 99.93%
- July 2020: 99.97%
- June 2020: 99.98%
- May 2020: 99.89%
- April 2020: 99.99%
- March 2020: 99.99%
- February 2020: 99.98%
2. Average Speed of 589 ms
Next to uptime, speed is another important factor when choosing a host. Not only is a slow website a negative Google ranking factor, but your site’s traffic depends a lot on how long does it take to load. For example, there’s a 32% bounce rate probability if your site page load time goes from one second to three seconds.
The good news is that FastComet delivered solid speed over the past year, coming at an average of 589 ms.
Moreover, they have shown a steady decrease in page loading times month-to-month.
3. Fast, Personal Support
FastComet doesn’t hold back good words about their customer service quality. They claim to have resolved 83% of the issues in less than 15 minutes based on 10 000 support requests. Moreover, their customer support is available 24/7/365 via live chat, email, ticketing, and phone.
We tested out their live chat option.
We asked a simple technical question and the customer rep connected with us in less than a minute. His replies were knowledgeable and quick and left an overall positive impression.
Besides all the above-mentioned options, FastComet also has a vast knowledge base.
4. Longer-Than-Usual Money-Back Guarantee
Let’s be honest with each other for a second:
Moving to a new hosting company sucks. Seriously – it’s super disruptive, forcing you to take down a seemingly-good site. It’s also time-consuming and technically problematic.
So the last thing you want to do is be forced to move your host again because you’re unhappy with the one you chose (but are now locked into a long-term, prepaid deal).
Fortunately, FastComet will give you a full 45 days to get your money back. That means you can try out their service, or even spin up a test site like we did, and have over a month to vet them.
This 45-day period is among the longest we’ve seen. It means that FastComet is confident in the service they provide.
5. Free Daily Backups
Like it or not, you’re bound to run into site problems that threaten to derail all the hard work you’ve put in. Stay in the game long enough and it’s bound to happen to everyone.
No problem if you’re on FastComet, though.
- First, they offer free daily backups. That’s almost unheard of on cheap, ‘value’ plans.
- Second, they’ll store these backups for you, safely off-site for up to 30 full days.
- And third – they’ll help you restore older versions of your site within just a single click if needed.
All of this is done standard, on all of their plans. Almost too good to be true.
6. Free Cloudflare CDN
FastComet will also throw in a free Cloudflare content delivery network (CDN) on their basic plans, too.
Content Delivery Networks will host your data across worldwide servers, so that it loads almost instantly for anyone, anywhere.
Most basic cheap hosting companies don’t even offer this service on their plans. And if they do, you’ll have to fork over a few extra bucks as an expensive upsell.
But not at FastComet. They’ll throw one in gratis.
This, in addition to being open-source friendly with over 150 applications, makes FastComet one of the best options for new businesses to get up-and-running ASAP.
7. Free Site and Domain Transfer
But wait, there’s more!
If you already have a site on the interwebs, FastComet will help you move it over to their service for free.
Here’s how it typically works:
- The hosting company will say they do free migrations. When you actually need it, they’ll send you a support doc that you’ll have to figure out all by yourself.
- Or, they’ll use some janky ‘wizard’ tool to automatically move the info so they don’t have to lift a finger.
FastComet, on the other hand, will have their own team of experts moves the entire site for you. So you won’t have to lift a finger. It’ll be all wrapped up in less than an hour, with zero additional fees or higher plans needed.
Moreover, you can also transfer your existing domain name for free.
Cons of Using FastComet Hosting
FastComet’s uptime was excellent, support was friendly, and they offer a ton of free goodies.
Of course, no company is perfect. Neither is FastComet.
Take a look.
1. High Renewal Prices
FastComet’s starting price is quite reasonable, starting at $3.95/month. However, once the inital signup period ends, you are faced with three times higher prices. For example, the cheapest FastCloud Plan would cost you $9.95 instead of the inital $3.95/month.
Definitely, something to look out for!
2. Domain Name is Not Free
A lot of hosts include a free domain name for the first year. Unfortunately, that’s not the case with FastComet.
Registering a domain name with them for the first year would cost you $9.95 and after that $10.95.
Sure, it’s rather cheap (some hosts charge you as much as $20 for a domain name), but it would still be a good value to include it for free. At least for the first year.
FastComet Pricing, Hosting Plans & Quick Facts
Here’s a quick overview of the hosting plans offered by FastComet:
|FastCloud Plan||FastCloud Plus Plan||FastCloud Extra Plan|
Renews at $9.95/mo
Renews at $14.95/mo
Renews at $19.95/mo
|Bandwidth||Fair Usage||Fair Usage||Fair Usage|
|Storage||15 GB||25 GB||35 GB|
|Other Features||–||• Free Private DNS
• 3 Website Transfers
• Unlimited Addon Domains
|• 30 Daily Backups
• LiteSpeed LSAPI
• 3x More CPU and RAM
- Free domain? No.
- Ease of Signup: Easy signup process.
- Payment Methods: All standard credit cards and PayPal.
- Hidden Fees and Clauses: According to their terms of service, “We cannot and do not guarantee the accuracy or completeness of any information, including prices, product images, specifications, availability, and services. We reserve the right to change or update information and to correct errors, inaccuracies, or omissions at any time without prior notice.”
- Upsells: A few upsells, but not too many.
- Account Activation: Fast account activation.
- Control Panel and Dashboard Experience: cPanel.
- Installation of Apps and CMSs (WordPress, Joomla, etc.): Access to over 150 popular open-source apps.
Do We Recommend FastComet?
FastComet blew us away with several factors. They have delivered solid uptime and speed results and their customer service is fast and knowledgeable.
Moreover, their plans are packed with handy features.
Even though there were some drawbacks including high renewal prices and not-free domain name registration, they were still good enough to get our recommendation.
Very Good Uptime | Easy to Use for Beginners | 24/7 Customer Support
Read Bluehost review
Extremely Affordable | Top 3 Load Time | Multilingual Support
Read Hostinger review
Best Month-to-Month Plan | 97-Day Refund Period | Unlimited Bandwidth
Read DreamHost review
Further reading: The 10 Best Web Hosting Services (In 2021)
Have you had experience with FastComet – either positive or negative? If so, please leave a transparent and honest review below!