Chris Phillips started JustHost.com back in 2002 in Glendale, California. Fast forward to 2012, and it was acquired by EIG.
To give them a fair chance, we purchased and set-up a WordPress website on the JustHost ‘Shared’ plan and we’ve been monitoring their uptime and speed closely in anticipation of providing you with this fair, unbiased review.
But did JustHost perform well enough to get our recommendation?
Read on to find out.
General Info & Hosting Overview
Our Verdict: 3.0
|SPEED:||971 ms (February 2020 to January 2021)|
|UPTIME:||99.95% (February 2020 to January 2021)|
|SUPPORT:||24/7 Live Chat, Phone, and Knowledge Base|
|APPS:||1-Click Install for the Most Popular Apps|
|FEATURES:||Unlimited Bandwidth, 50 GB Storage, Free SSL Certificate, Five Email Accounts, One Website, Free Domain Registration, 30-Day Money-Back Guarantee, Free Website Builder, 1-Click WordPress Install|
|HOSTING PLANS:||Shared, VPS, and Dedicated Hosting|
|SITE TRANSFER:||Not Free ($149.99)|
|PRICING:||Starting at $3.95/mo (renews at $9.49/mo)|
Pros of Using Justhost Hosting
Let’s start with JustHost’s positive sides.
1. Solid Uptime of 99.95%
Over the past 12 months, JustHost’s uptime came in at an average of 99.95% with more than four hours of downtime which is an industry-standard result.
Overall, JustHost’s uptime is a bit inconsistent- some months they have a perfect 100% uptime and some months day can barely keep their sites up. However for now they secured a spot in our pros section.
Last 12-month average uptime:
- January 2021: 99.99%
- December 2020: 100%
- November 2020: 99.80%
- October 2020: 100%
- September 2020: 99.98%
- August 2020: 100%
- July 2020: 99.98%
- June 2020: 100%
- May 2020: 99.98%
- April 2020: 99.79%
- March 2020: 99.99%
- February 2020: 99.89%
2. Reliable Customer Support
JustHost offer three kinds of customer support: phone, knowledge base, and live chat.
We tested out their live chat support.
JustHost’s customer support connected with us immediately and answered all our questions quickly. Even though most of her replies were copy-pasted, she still sounded friendly and professional enough to earn our trust.
3. Instant Server Provisioning
Some hosts require a lengthy sign-up process for most new accounts, which means you (yes, even the international ones) might have to jump on the phone to verify who you are.
That means you can expect a SLOW process (not to mention frustrating and slightly irritating too). Or the occasional odd-hour phone call requirement.
The good news is that JustHost offers instant server provisioning if you want to go with their premium, VPS, or dedicated services.
4. 30-Day Money-Back Guarantee and Add-Ons
JustHost offers a standard 30-day money-back guarantee if you’re not happy with your initial experience. That’s just about (see what we did there?) industry average for those of you keeping track at home.
It’s important to note that the refund only applies to the hosting service.
It doesn’t apply to other products, like domains. Since free domains are included, JustHost deducts a non-refundable domain fee of $15.99 from your refund to cover their costs.
You can then transfer the domain name you have chosen to another web host. Be aware that you can’t transfer newly registered domains to another host within 60 days of activation.
JustHost easily integrates with popular platforms like Google Apps, in addition to over 100 other open source applications.
They will also throw in free Google and Bing advertising credits, which is a handy little bonus if you’re ready to start generating online sales.
5. Free Domain Name
New account sign-ups will also get a free domain name (regardless of the hosting plan you choose).
6. Free Script Library
With every JustHost account, you’ll get a full script library for free.
SimpleScripts can automatically install any of the scripts you choose the right to your site. Available scripts include WordPress, osCommerce, phpBB, and Joomla.
That way, you can install the scripts you need without having to be a coding genius.
7. Good Security
When choosing a web host, security should be one of your top priorities.
Thankfully, JustHost offers tons of different forms of site security. They use Secure Sockets Layer (SSL), secure shell (SSH), solid-state drive (SSD), and more.
They also provide SiteLock, which includes:
- Daily 360-degree vulnerability scanning
- Dashboard Reports
- Alerts & Email Notifications
- A dynamic verifiable security badge
- Security Maintenance
- 360-degree scanning (defacement, drive-by downloads, database vulnerabilities, and application vulnerabilities)
You’ll also receive instant alerts and reports to your email address and dashboard if a threat is detected. That way, you can take action against harmful content before your site is blacklisted.
JustHost claims that you can contact their team to clean up malicious files if you don’t know how to remove them yourself.
Cons of Using Justhost Hosting
The most important features that a hosting provider delivers are:
- Uptime: The average amount of time your website is online and available (not ‘down’, where visitors can’t access it because of server errors or issues)
- Speed: How quickly (or slowly) your pages load all content, images, and more. As a general rule, the slower the website, the lower the conversions.
- Customer Support: Good service should go above and beyond to help you figure out how to make your site experience the best while troubleshooting common issues when they pop up. That’s especially true if you’re not the most technical person in the world.
And if you read the pros section (gotcha — skimmers!), you’ll notice that one out of three features hasn’t appeared yet.
Take a look:
1. Slow Page Loading Times
Speed (or lack thereof) is one of the primary reasons people leave your site (without becoming a client or customer). Visitors bounce, page views fall, conversions take a hit, and customer satisfaction across the board declines.
JustHost’s page loading time is nothing to brag about, unfortunately. During the last 12 months, they delivered an average speed of 971 ms.
However, the good news is that they have been showing improved results month-to-month, so hopefully, soon they’ll be fast enough to earn a place in our pros section.
If you are specifically looking for fast web hosting, you might want to check out A2 Hosting (review).
2. Cheapest Price ONLY With 3 Year, Upfront Payment
JustHost appears inexpensive on the face of it, with a stated $3.95 monthly rate.
Note that you need to pay for three years, all at once upfront if you want to lock in that great rate. Otherwise, a shorter-term (like 12 months) will set you back with $5.95 a month instead (again – paid upfront).
To make matters worse, once this ‘promotional’ rate expires when your plan ends, your pricing options will rise again.
When adjusted for the effective price, it puts JustHost in direction competition with some of the best hosts we’ve reviewed. (You know, the ones with far better speed and support too.)
3. Weekly Backups Aren’t Guaranteed
JustHost offers weekly backups.
While that offer is not great (some other hosts offer daily or nightly ones in comparison), it’s good (on the face of it). Having at least a weekly copy laying around in case of emergencies is helpful and nice to know.
JustHost doesn’t guarantee the weekly backups they offer. They technically offer one but don’t support or stand behind it.
Obviously, you can’t really bank the security and future of your website on that less-than-inspiring claim.
You might want to find a plan B just in case.
4. The Quantity of Upsell(s) Was Too High
Any company should be free to try and drive revenue however they see fit.
Unfortunately, the amount of upsells you’re bombarded with when signing up for JustHost is rather frustrating.
Many others have already complained about this practice, but unfortunately, it hasn’t stopped the constant rush of upsells.
JustHost Pricing, Hosting Plans & Quick Facts
Here’s a quick overview of the hosting plans they offer:
|Basic Plan||Plus Plan||Choice Plus Plan|
Renews at $9.49/mo
Renews at $12.49/mo
Renews at $14.99/mo
|Other Features||–||• 1 SpamExperts||• 1 SpamExperts
• 1 Domain Privacy+Protection
• CodeGuard Basic
- Free domain? Yes.
- Ease of Signup: Quick, two-step signup process.
- Money-Back: 30-day money-back guarantee.
- Payment Methods: Credit Card, PayPal.
- Hidden Fees and Clauses: Shared hosting accounts have a limit of 200,000 inodes, 1,000 database tables, and 3GB total MySQL/PostgreSQL databases. Exceeding this limit may lead to termination of your account with or without notice.
- Upsells: Lots of upsells.
- Account Activation: Quick activation.
- Control Panel and Dashboard Experience: Their own heavily customized cPanel.
- Installation of Apps and CMSs (WordPress, Joomla, etc.): “One-click installs” option for installing popular apps and CMSs.
Do We Recommend JustHost?
Yes and no. There are better hosts out there.
JustHost’s customer support is decent and they have improved their uptime over the past year which makes them a reliable host.
However, their speed is just a bit too slow.
In addition, their true pricing put them in direct competition with some much better hosts at a similar price range.
It might be worth checking those out first to save yourself some time, money, nerves, and hassle in the long run.
Very Good Uptime | Easy to Use for Beginners | 24/7 Customer Support
Read Bluehost review
Extremely Affordable | Top 3 Load Time | Multilingual Support
Read Hostinger review
Best Month-to-Month Plan | 97-Day Refund Period | Unlimited Bandwidth
Read DreamHost review
Further reading: The 10 Best Web Hosting Services (In 2021)
Have you used JustHost? Please leave an honest and transparent review below – good or bad, we appreciate both.